TERMS & CONDITIONS

Ticket Resellers

Hancher Box Office is the only authorized ticket sales agent for ticketed events presented by Hancher Auditorium. Buying tickets through Hancher ensures the best prices and the validity of the tickets. Hancher may not be able to honor or replace invalid tickets. Hancher cannot refund invalid tickets. If you purchase tickets from an unauthorized agent in the secondary market, you risk purchasing counterfeit or invalid tickets and may be denied access to the event.

Refunds, Exchanges, Ticket Donations

All sales are final. Tickets are non-refundable.

Ticket exchanges are possible only when there are multiple dates and times of the same production, and seating is available. All ticket exchanges must be completed 24 hours prior to your original performance date. Lost tickets may not be exchanged.

Tickets may also be returned as a donation. Return your tickets to the Hancher Box Office 24 hours prior to your performance. The value of the returned tickets will be acknowledged by the UI Center for Advancement as a tax-deductible contribution. Lost tickets may not be donated.

Weather Policy

In general, performances will not be canceled or postponed due to inclement weather. Refunds will not be offered if the performance is held. In the unlikely event of a cancellation, information will be posted on Hancher's website and Facebook page. Ticket holders will be notified directly.

 

Ticket Replacement

You may request a reprint of lost or destroyed tickets through the Hancher Box Office. Reprinted tickets will be held at will call for pickup at the performance.

Choose Electronic Tickets or Printed Tickets

Patrons can choose physical tickets (mailed or will call) or electronic tickets via email for use on mobile devices. E-tickets are delivered 24-48 hours before the performance.

Ticketing Fees

Ticket fee revenue supports our ongoing operations including our credit card processing expenses. 

ORDER PROCESSING FEES
3% procesing fee for each ticket that is $20 or less
     No 3% processing fee if this ticket is paid with cash or check
15% processing fee for each ticket that is more than $20

EVENT-SPECIFIC FEES
Some performances have additional event-specific fees.

Ticket Price Categories

Student / Youth Tickets are for students enrolled in a degree program at any college/university or for youth 17 and younger
Adult Tickets are for evreyone else

Children aged one year and older must have a ticket. Parents should use their discretion in deciding which events are approrpiate for their children.

For Division of Perofrming Arts events (Unviersity Theatre, Dance, Music)
College student tickets are for students enrolled in a degree program at any college or university.
UI student tickets are for students enrolled at the University of Iowa.
Senior citizen tickets are for individuals aged 65 and older.
Youth tickets are available for children aged 17 and younger.
 

For events presented by other sponsors:
Discounts for events presented by other sponsors may change at the discretion of the sponsor. Contact the Hancher Box Office if you have questions about specific events.

Student IDs may be required at time of ticket purchase or admission.

 

College Student Ticket Information

Please note that student discounts and policies are determined by the presenter of the performance.

For Hancher performances, college students enrolled in a degree program at any college or university may attend a performance using a student ticket. Anyone may purchase college student tickets, but the college student themselves must attend the performance and present their valid student ID with their ticket at the door. Each college student may also purchase a second ticket for a guest at the student rate.

For University Theatres and School of Music productions, as well as the Department of Dance productions of Dance Gala and Dancers in Company , only UI students may attend using a UI Student ticket. Anyone may purchase UI Student tickets, but each student ticket must be accompanied by a UI student with their valid UI Student ID at the performance. Students at other colleges and universities are NOT entitled to UI student prices for these performances, but do receive a separate college discount. A college student may not also purchase a second ticket for a guest at the student rate.

 

Accessability

Individuals with disabilities are encouraged to attend all University of Iowa sponsored events. If you are a person with a disability who requires a reasonable accommodation in order to participate in our programs, please contact Paris Young in advance at (319) 467-4849 or at  paris-sissel@uiowa.edu . Hancher offers a range of accessibility services, including hearing augmentation, ASL interpretation, audio description, accessible seating, accessible restrooms, large-print playbills, and more. We are ready to work with you to ensure a welcoming experience.