Terms and Conditions
Refunds
Hancher Auditorium does not issue any refunds except in the unusual event that the performance itself is canceled.
Exchanges
Ticket exchanges are possible only when there are multiple dates and times of the same production, and if seating is available. All ticket exchanges must be completed 24 hours prior to your original performance date. If such an exchange is not possible, tickets may also be returned as a donation. Return your tickets to the Hancher Box Office 24 hours prior to your original performance date, and the value of the tickets will be acknowledged by the UI Foundation as a tax-deductible contribution. Lost tickets cannot be exchanged.
Weather Policy
In general, performances will not be canceled or postponed due to weather. Refunds will not be offered if the performance is held. In the unlikely event of a cancellation, information will be posted on the Hancher website and the Hancher Facebook page. Ticket holders will be notified directly.Handling Charges
SINGLE TICKET SALES:Each order is subject to a $3 per order convenience fee.
Internet and phone orders are also subject to a 3% service charge fee.
Per ticket sliding scale:
$1 -$5 ticket = $1 fee per ticket
$5.01- $15 ticket = $2 fee per ticket
$15.01 - 25 ticket = $3 fee per ticket
$25.01 -$50 ticket = $4 fee per ticket
$50.01 - $75 ticket = $5 fee per ticket
$75.01 - $100 ticket = $6 fee per ticket
Tickets above $100.01 = 6% fee per ticket
Handling charges are applied to ticket orders based on the ordering method. There are no additional charges for having your tickets mailed.
SEASON TICKET ORDERS:
Season order sliding scale:
Order of up to $499 = $35 fee
$500-$999 = $50 fee
$1000-$1499 = $85 fee
$1500 to $2250 = $100 fee
$2250-$2999 = $125 fee
$3000 and up = $150 fee
Season Orders paid by credit card also incur a 3% fee on the total amount of the order.
Ticket Categories
Discounts are available for many performances based on the ticket category.
College student - students at any college or university with a valid ID. Please note that for Hancher performances a college student may bring a guest at the student rate.UI Student - students at the University of Iowa with a valid ID
Senior - people 65 and older
Youth - children aged 17 and younger (children 1 year and older require a ticket)
Adult – everyone else
College Student Ticket Policies
Student discounts and policies are determined by the presenter of the performance.
For Hancher performances, college students at any college or university may attend a performance using a student ticket. Anyone may purchase college student tickets, but the college student themselves must attend the performance and present their valid student ID with their ticket at the door. Each college student may also bring a guest at the student rate.
For University Theatres and Music Department productions, as well as Dance Gala and Dancers in Company performances, college students at any college or university may attend a performance using a student ticket. Anyone may purchase UI Student tickets, but each student ticket must present a valid Student ID at the performance.
Accessibility
ADA seating is available for purchase online as well as via phone, mail order and in person. For optimum customer service, however, please contact our accessibility line at (319) 335-1158 during regular box office hours (Monday through Friday 11:00 a.m. - 3:00 p.m.) if you have any special seating needs.
We offer seating for patrons who use wheelchairs, designated parking spaces, hearing augmentation units, large print playbills, and assistive technologies for the visually impaired. Sign language interpretation and tape-recorded playbills are available with one-month advance notice.
Delivery
Tickets ordered online may either be mailed or held for pickup at the box office. There is no additional charge for either delivery method. If your tickets are for a performance that is less than five days away, your tickets will be automatically held for pickup.
Group Discounts
Discounted group prices are available for many performances when the block of tickets is purchased at the same time with a single payment. Contact the Hancher Box Office to make a reservation. Your final count and payment will be due three weeks prior to the performance.For Hancher events: Organized groups of 15 or more may purchase tickets at 10% off of the regular price to many Hancher events. Final count and payment must be received three weeks prior to performance.
For UI Division of Performing Arts events: Organized groups of 15 or more may purchase tickets at $2 off of the regular price to most Theatre and Dance events.
Call the box office at 319-335-1160 to reserve tickets for your group.
